Terms & Conditions | ShilpiSoft

Introduction

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder. This legal agreement is between Shilpi Computers Pvt. Ltd. (SCPL) and the user of our software and services (the Client).

Ref No: SCPL/PL/2026/01 | Last updated: 10th February, 2026

Infrastructure & Installation

Oracle will be arranged by Client, SCPL will assist to install on your Server. Server Configuration is available on our Site. For smooth operations, Please ensure that All products are installed on the basis of our Technical Machine Configuration.

Machine fully configured as per specification is given by SCPL.

All Product enhances will be downloaded from SCPL web Site and SCPL will not provide Update Compact Disc (CD).

Internet connectivity is required before installation to provide instant services/software Updates/Licence/Alert etc.

Client Node Connectivity will be your responsibility, SCPL will provide Deployment Kit to install client components. Support will be provided in Delhi and if the client shifts their office then support charges will be revised based on your locations.

One Time installation at branches will be SCPL responsibility and post installations will be on a chargeable basis or take assistance from our web site.

Ownership & Intellectual Property

SCPL will not provide any Software CD, Source Code, Documentation, Schema of Database, Database Link and any other associated documents. SCPL has its own Oracle Security System and will not be revoked or altered under any circumstances.

Any UN-Authorized access or change or add or delete to SCPL database schema manually or by any third party application is strictly prohibited and governed by Information Technology (IT) Laws. The database schema is the sole property of SCPL.

Ownership Transfer: Software ownership transfer reserved by SCPL.

Exchange of Software or any part of installed software is not permitted.

We strictly discourage our clients from employing/hiring Shilpi staff without prior permission. SCPL also holds the right to Terminate Client Service Contract with immediate effect in such cases.

Financial Terms & Support (Annual Maintenance Charges)

100% payment should be made prior to installation unless specifically agreed to otherwise by SCPL. No payment will be refunded.

Late payment fee of 2% per month will be charged from the due date for payment on the outstanding invoice value.

Annual Maintenance Charges (AMC) will be due exactly after one year of product installation. Failing which all supports & services will be revoked after three months from the AMC due date.

To Watch Regular Update in your Application, your license needs Renewal after 3 – 4 months. SCPL staff will assists you to update application and Renew your License.

Due to an ever-growing requirement of Industry, the Annual Maintenance Charges (AMC) may be revised yearly. This will not require any prior intimation to the customer.

Customization & Modifications

SCPL do not provide a separate application for individual customize use. If any separate executable (.exe) file is provided for testing or development, it is the client's responsibility to get it compiled into the main application. SCPL is not responsible for any loss or damage to separate executable files.

Any modifications not agreed upon at the time of software purchase will incur additional costs. The minimum charge for any modification is Rs. 25,000/- plus applicable taxes.

SCPL does not provide a written document for software operations due to frequent changes in the regulator (Securities and Exchange Board of India), Stock Exchanges, and Government Policies.

Refund & Billing Policies

Payment Cancellation Policy: Annual Maintenance Charges / New Purchase Product charges amount once paid will be nonrefundable.

The company does not support any cash transactions unless supported with a proper SCPL cash receipt voucher signed and stamped by the Accounts department.

If the customer paid twice for one transaction, the redundant amount will be refunded via the same source within 15 to 20 working days.

After successful payment, SCPL will provide Final Invoice Bills with a Unique ATOM transaction reference number if paid through ATOM gateway.

Responsibility & Liability

You have sole responsibility for adequate protection and backup of data and/or modules. SCPL is not liable for data loss, viruses, or work delays resulting from software use.

We strongly recommend Secure Sockets Layer (SSL) certificates for running our netbackoffice. SCPL will not be responsible for any data leakage if SSL is not implemented.

Data backup and restoration is the client's responsibility. You must follow the SCPL technical specification provided.

SCPL is not responsible for any Structured Query Language (SQL) scripts given by staff to run on databases unless explicitly confirmed by SCPL Management.

SCPL will not maintain old application versions. It is the sole responsibility of the client to keep backups of old application versions to support old databases.

Legal & Compliance

All disputes are subject to Delhi jurisdiction only.

Users must check trail balances daily. Any differences reported after 3 months will undergo reconciliation strictly on a chargeable basis.

Shilpi strongly recommends daily reconciliation of all exchange and compliance-related reports. Members are solely responsible for keeping compliance in-line.

Verbal commitments by any representative are not valid. All binding agreements must be documented in writing and signed by an authorized representative.

By registering, you provide explicit consent for SCPL to contact you via phone, email, or other communication methods.

Note: All 42 points are legally binding. For the full exhaustive list of points in sequential order, please refer to your physical service agreement with Shilpi Computers Pvt. Ltd.