Web Based Help Desk

Product Description

Shilpi Help Desk 10 manage and deliver support services to your employees and customers through a central web-based help desk portal.

• Integrate customer and employee supports in one place.
• Bringing all of your communications and support across channels in one place.
• Keep Support Tickets and replies.
• Department Wise and Representative wise Tickets Segregation.
• Notifications of Replies via Email, SMS etc.
• Predefined replies and knowledge base integrations
• Documents Manager, display and open documents like circulars, notifications etc