Shilpi Help Desk 10 manage and deliver support services to your employees and customers through a central web-based help desk portal.
- Integrate customer and employee supports in one place.
- Bringing all of your communications and support across channels in one place.
- Keep Support Tickets and replies.
- Department Wise and Representative wise Tickets Segregation.
- Notifications of Replies via Email, SMS etc.
- Predefined replies and knowledge base integrations
- Documents Manager, display and open documents like circulars, notifications etc